Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create a wholesale account: Business name, contact name, email, phone number, business address, tax registration numbers (GST/HST, QST)
• Place an order: Shipping address, billing address, payment information
• Contact us: Name, email, phone, message content
• Subscribe to our newsletter: Email address, preferences
• Request a quote: Product preferences, quantity requirements

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent, referring website
• Location data: General geographic location based on IP address
• Cookies and similar technologies: See our Cookie Policy for details

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your wholesale orders
• Communicate with you about your account and orders
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations (tax reporting, etc.)
• Prevent fraud and ensure security
• Respond to your inquiries and provide customer support

3. Legal Basis for Processing

Under PIPEDA, we process your personal information based on:

• Consent: When you voluntarily provide information or opt-in to communications
• Contract: When necessary to fulfill our contractual obligations to you
• Legal obligation: When required by Canadian law (e.g., tax records)
• Legitimate interests: When necessary for our legitimate business purposes

4. Information Sharing

We may share your information with:

• Service providers: Payment processors, shipping carriers, email services
• Analytics providers: Google Analytics, Microsoft Clarity (anonymized data)
• Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., 7 years for tax records in Canada)
• Resolve disputes and enforce agreements

6. Your Rights Under PIPEDA

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Withdraw consent: Opt-out of marketing communications at any time
• Deletion: Request deletion of your information (subject to legal requirements)
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure HTTPS encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Access controls and authentication requirements
• Regular security assessments

8. International Transfers

Your information may be processed by service providers located outside of Canada (e.g., United States). We ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA.

9. Children's Privacy

Our services are intended for business customers and are not directed at children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.

11. Contact Us